Troubleshooting Guide

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Trouble Shooting Guide

Here are a few tips and videos for common problems in a home: 


  1. Smoke Detector won't work when tested or is beeping: Replace the battery. Press the test button or test it with an approved smoke detector smoke spray, and then replace battery.
  2. Carbon Monoxide Detector beeping: Contact Puget Sound Energy at 1-888-225-5773.
  3. No electricity: Check all breakers, by flipping them hard to the OFF position and then hard to the ON position. Call the utility company to check if there is an outage in your area
  4. No power to plugs or switches: Check and reset the breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check to see if the plug works off a wall (light) switch. 
  5. Roof Leak- ** IMPORTANT: If this is in regards to a ROOF LEAK, please do the following. Place a bucket under the leak to capture the water to keep it from damaging the flooring or other items in the house. If the ceiling starts to bubble, it means that the water is building up. Place a plastic sheet and bucket under the bubble and use a pin to poke a hole in the ceiling material to allow the water to escape and to keep the ceiling materials from caving in from the weight of the water. These two items will help lessen the damage until the rain stops and will allow the materials to dry quicker. Roofing companies are unable to repair the leak while the ceiling and roof materials are wet, so it is important for you to allow the water to escape and the materials to dry before the roofers can come out to repair. Roofers do not climb on roofs in the dark or middle of the night.
  6. Garbage disposal doesn't work: When the disposal is turned on, do you hear a buzz? If you do not hear a buzz, press the reset button on the bottom of the disposal to test it.
  7. No hot water: Check and reset the breaker in the power panel.  Check the temperature setting and make sure it is set to 120 degrees, and that it is not on low or vacation mode.
  8. Plumbing or fixtures leak: Turn off water at the fixture, turn off water at the supply line and notify Northwest Properties.
  9. Toilet is plugged: Plunge the toilet and test it. If the problem continues contact Northwest Properties.
  10. Toilet- water on tank leaking onto the floor: A sweating toilet tank is  easy to identify because there will be drops of condensation on the outside of the tank. You also may notice that there are puddles of water  accumulating on the floor.  You will need to determine if the sweating occurs only after a shower or bath, when hot water and steam heat your bathroom up and cause a considerable difference between the temperature of the water on the inside of the tank and the outside air. This also may occur in the fall and winter when you are using the furnace or heaters. If you identify that this as the problem, you might simply need to use more ventilation in your bathroom. Make sure to open some windows and always turn on your exhaust fan.  Also, leaving the door open when not in use to keep air flowing.
  11. No heat: Check the thermostat. Check that furnace covers are on properly. Check that the switch is turned on (it looks like an ordinary light switch and is located in or near the furnace room). Did you pay your utilities on time or issue an order to disconnect the utility? Contact Northwest Properties if you still have no heat.
  12. Dishwasher won't drain: Clean food out of the bottom of the dishwasher.
  13. Dishwasher grinds or no water is coming in: Turn off the dishwasher. If no water is on the bottom, pour two large glasses of water into the bottom and re-start the dishwasher. If the problem continues, discontinue use and call Northwest Properties.
  14. Calcium build-up in Dishwasher: Pour a little bit of vinegar in the dishwasher and run it while empty.
  15. Refrigerator too warm or too cold: Check to see if the thermostat in the refrigerator is set correctly. If the problem continues, notify Northwest Properties. 


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